Reference

Terms That Apply to Your alexis76 Account

Before you open an account or make a deposit via DANA, OVO, or GoPay, read these terms carefully — they set out what we expect from you and what you can expect from us.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region access onlyTerms updated without prior noticeContact support for clarification
alexis76 Terms That Apply to Your alexis76 Account
HOW WE HANDLE THIS

Account Security and Data Under These Terms

These terms also cover how we hold your account data, how long we keep it, and the steps we take to secure it. We use encrypted connections for all account sessions and wallet transactions — including GoPay and OVO transfers. You can request a copy of your account data or ask us to close your account by contacting support directly. Here is what we commit to under these terms.

Data Retention

We keep account and transaction records for as long as required by applicable regulation. You may request a summary of your data through the support email at any time.

Account Security

All sessions are secured with SSL encryption. Your wallet connection — whether DANA, OVO, or GoPay — is verified before any withdrawal is processed.

Cookies and Tracking

We use cookies to keep you logged in and to remember your lobby preferences. You can adjust cookie settings in your browser; some features may not work without them.

Requesting Changes

To update your registered details or close your account, contact live chat or email support with your account ID. Changes take effect after identity verification is complete.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause is unclear or you need to raise a terms-related concern, reach us through the channels below. Players in Surabaya and across Indonesia can connect via live chat directly from the lobby or through our email line. We aim to respond to account and terms queries as quickly as our team allows — live chat is the fastest route for active account issues.

Live Chat Open the chat icon from any lobby page. Use this for active account queries, wallet verification questions, or urgent terms clarification.
Email Support Send terms or account questions to our support email. Include your registered account ID so we can locate your record quickly.
Account Help Page Check the account help section for pre-answered terms queries covering deposits, withdrawals, wallet linking, and account suspension reasons.

Common Questions About These Terms

These are the questions we hear most often about account conditions, wallet use, and your rights under these terms. If your question is not here, live chat is the fastest way to get a direct answer.

Yes. We may update these terms at any time. Continued use of your account after an update means you accept the revised terms. Check this page regularly for changes.

We may suspend or permanently close an account that breaches these terms. Any pending wallet balance linked to a breached account is reviewed on a case-by-case basis before release.

Yes. All wallet transactions — deposits and withdrawals via DANA, OVO, and GoPay — fall under these terms. Wallet verification is required before your first withdrawal is processed.

Contact support via email with your registered account ID. We will locate your record and provide a data summary in line with our retention and data-handling policy.

Access depends on local law and is available only where local regulation permits. We do not override regional restrictions, and eligibility remains your responsibility to confirm.

Raise the dispute through live chat first. If the issue remains unresolved, escalate via our support email with your account ID and a clear description of the concern.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.